Privacy Policy next spin – Comprehensive Personal Data Protection for Malaysian Players

Next spin ("we", "Platform") is fully committed to protecting the privacy and security of the personal information of every user who registers and uses our services. This Privacy Policy is established to provide complete transparency about our data handling practices.

This document explains the types of information we collect, why we need it, how it is used, who it is shared with, and the steps we take to protect it. We believe that players who understand how their data is handled feel more confident and comfortable using our platform.

This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Guide next spin. By registering and using our platform, you agree to the practices described in this document.

We only collect information that is strictly necessary to provide you with a safe, efficient, and quality service. The information we collect falls into three main categories:

2.1 Information You Provide Directly

2.2 Information Collected Automatically

When you use the next spin platform, our systems automatically collect technical information including:

• IP address and geographic location (state/city level)
• Device type, operating system, and browser version
• Date, time and duration of gaming sessions
• Games played and account activity
• Deposit and withdrawal transaction logs

2.3 Information from Third Parties

In some cases, we may receive information about you from payment service providers (such as DuitNow, FPX) during transaction verification, or from relevant authorities for legal compliance purposes.

Every piece of information we collect is used for a specific and legitimate purpose. We do not use your data in ways you would not expect or that are unrelated to the services you use.

• Account Management: Creating, verifying, and maintaining your account at next spin.
• Transaction Processing: Verifying and processing deposits and withdrawals securely and efficiently.
• Platform Security: Detecting and preventing fraud, hacking, and unauthorised use.
• Legal Compliance: Fulfilling KYC, AML (anti-money laundering), and statutory reporting obligations.
• Customer Support: Handling your complaints, enquiries, and support requests.
• Platform Improvements: Analysing usage patterns to improve the overall user experience.
• Important Communications: Sending security notices, account updates, and promotional information (where you have given consent).
• VIP Program: Calculating and managing your VIP tier eligibility and benefits.

Next spin does not sell, rent, or commercialise your personal information to any third party. However, we share information in limited and necessary circumstances for service operations:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to help operate the platform, including:

• Payment processors (DuitNow, FPX, digital wallets) to handle financial transactions
• Cloud service providers that store and manage platform data
• Game providers to supply gaming content
• Cybersecurity service providers for platform protection

All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify. They may not use that information for their own purposes.

4.2 Legal Requirements

Next spin may need to disclose your information to relevant authorities when required by law, including for AML compliance purposes, fraud investigations, or by court order. In such situations, we will endeavour to notify you unless doing so is prohibited by law.

Your data security is next spin's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected.

• 256-bit SSL Encryption: All communications between your device and next spin servers are encrypted using 256-bit SSL/TLS protocol — the same encryption technology used by Malaysia's leading banks.
• Two-Factor Authentication (2FA): An additional security layer is available on all accounts to prevent unauthorised access.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect suspicious activity or unauthorized access attempts.
• Secure Password Storage: Your password is never stored in plain text — it goes through a hashing process using modern cryptographic algorithms.
• Fund Segregation: Player funds are held in accounts separate from the company's operational funds and are fully protected.
• Regular Security Audits: Our security systems undergo regular audits and penetration testing by independent security experts.

While we do everything possible to protect your data, no online system can guarantee 100% absolute security. Therefore, you also play an important role by keeping your password and login credentials safe.

Next spin uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly.

6.1 Types of Cookies We Use

• Session Cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Saving your preferences such as language and display settings for your convenience.
• Analytics Cookies: Collecting information on how users interact with the platform to help us improve the user experience.
• Security Cookies: Used to detect and prevent fraudulent activity or unauthorized access.

6.2 Cookie Management

You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the next spin platform. Session cookies required for login, for example, must be enabled for you to access your account.

Next spin retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Retention periods are also determined by legal obligations and legitimate business requirements.

• Active Account Data: Retained for the duration your account is active and for 5 years after account closure, in line with Malaysia's legal requirements.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial reporting and AML legal requirements.
• Security Logs: Retained for 2 years for investigation purposes if required.
• Marketing Data: Deleted when you withdraw consent or close your account.

When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymize that information using methods that ensure it cannot be recovered.

As a next spin user, you have the following rights regarding your personal data. We fully respect and support the exercise of these rights.

To exercise any of the above rights, please contact the next spin customer support team. We will process your request within 30 business days. Some requests may require additional identity verification before they can be processed.

The next spin platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal information from minors. If we discover that a child's information has been collected without parental or guardian consent, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe your child has provided personal information to next spin, please contact us immediately so appropriate action can be taken.

Next spin reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory changes, or platform improvements. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this page
• Displaying an in-account notice when you log in for the first time after the changes
• Sending email notifications for significant changes

We encourage you to review this Privacy Policy periodically. Your continued use of the next spin platform after any changes are published will be considered your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your privacy rights, next spin's dedicated data privacy team is ready to assist. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.

For general enquiries about the platform, you may also refer to our FAQ page, which contains answers to frequently asked questions about accounts, security and privacy.